Before contacting our support team, we have put together a number of frequently asked questions for your assistance and information. If you need any further support, please complete the contact form or email us at: help@weejewelco.com
Shipping Destinations and Charges-
We deliver Globally to all countries apart from Russian Federation due to certain regulations. International shipping charges apply.
|
Delivery |
Order Before |
Delivery Time (working days) |
Cost
|
|
United Kingdom |
|
|
|
|
Standard |
12pm |
3-5 |
£3 |
|
Orders over £50 |
12pm |
3-5 |
FREE |
|
Express |
12pm |
1-3 |
£5 |
|
Next Day |
12pm |
1 |
£9 |
|
Europe |
|
|
|
|
Standard |
12pm |
3-7 |
£5 |
|
Orders over £100 |
12pm |
3-7 |
FREE |
|
International |
|
|
|
|
Express |
12pm |
3-6 |
£12 |
|
Orders over £120 |
12pm |
3-6 |
FREE |
Can I Track My Parcel?
All deliveries are sent via Royal Mail; only Express, Next Day and International deliveries can be tracked. If you would like to track your order, you can do so by logging in to your customer account.
What materials are WJCo jewellery made of?
All of our jewellery is made of natural or plated 925 Sterling Silver and all our stones are natural.
Out of Stock and Pre-order
For out of stock or pre-order items, please allow up to 4 weeks for delivery.
Ring Sizes
The majority of our rings available are adjustable and therefore should fit most people. However, if stated, our rings are available in 4 different sizes:
X-Small UK L/US 6, Small - UK M/US 7, Medium - UK N/US 8, Large - UK P/US 9. Our most common side is Medium.
What do I do if my goods have not arrived?
Once we have dispatched the goods, we will email you. If you haven't received your order within specified time of delivery requested please email help@weejewelco.com
How Will My Jewellery Be Packed?
All orders are shipped in our signature boxes and we use biodegradable packaging.
How do I pay for my order?
Customers can make purchase either via PayPal, debit or credit card payments, Apple Pay, Google Pay - all are fast and secure online payment getaways, which accept all major debit and credit cards.
What Should I Do If I Have Problems Placing My Order?
Please contact us via our Contact Us form or email help@weejewelco.com on our Contact Us page.
When will I be charged for my order?
All payments will be taken upon order completion; please allow 3-5 days for the payment to show in your bank account. This depends on your payment provider.
What if I change my mind?
In order to initiate any return or exchange please email returns@weejewelco.com with the following information: your name, order number, reason for returning the item(s), whether you would like a refund or exchange. All returns should be returned in their original packaging. Full details can be found on our Refund Policy page. Please note that we cannot accept returns of earrings due to hygiene reasons.
What If I Have Received Wrong Item Or An Item Is Missing?
For all enquiries please contact our customer services at help@weejewelco.com